Catalogue / Utility billing & customer systems
Complaint and outage management system, Duo seriesSample
by Nilgiri Software (Sample) · verified by BARREL
Price for verified buyers
Ordered and invoiced through BARREL — one contract, one GST invoice.
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Nilgiri Duo complaint and outage management system, offered in 5 consumer base options from Up to 10,000 to Up to 5 million. Highlights: consumer self-service app, multi-channel payments and BBPS integration and flexible tariff engine for SERC tariff orders. Suited to distribution licensees, rooftop solar service providers and township and industrial park utilities. Designed and tested to IS 15959, IEC 61968-9 and ISO 27001. Lead time 10-16 weeks; delivers to North India. Sample listing: illustrative data for testing BARREL Shop, not a real offer.
- Brand
- Nilgiri
- Model
- NIL-582 series
- Listing type
- Product
- Unit
- licence
- Minimum order
- 1 licence
- Lead time
- 10-16 weeks
- Warranty
- 12 months support
- Standards
- IS 15959, IEC 61968-9, ISO 27001
- Delivers to
- North India
- GST rate
- 18 %
- Country of origin
- India
- Packaging
- Steel skid with shrink wrap
- Delivery terms
- FOR site, freight included
- Returns
- Returns within 15 days if unused, in original packing
- Other terms
- Sample data for testing; not a real offer.
Variants
| Variant | Specifications | Min. order · lead time | Price, ex GST |
|---|---|---|---|
| Consumer baseUp to 10,000NIL-582-01 | Consumer base: Up to 10,000 | 1 licence · 10-16 weeks | for verified buyers |
| Consumer baseUp to 50,000NIL-582-02 | Consumer base: Up to 50,000 | 1 licence · 10-16 weeks | for verified buyers |
| Consumer baseUp to 250,000NIL-582-03 | Consumer base: Up to 250,000 | 1 licence · 10-16 weeks | for verified buyers |
| Consumer baseUp to 1 millionNIL-582-04 | Consumer base: Up to 1 million | 1 licence · 20-30 weeks | for verified buyers |
| Consumer baseUp to 5 millionNIL-582-05 | Consumer base: Up to 5 million | 1 licence · 20-30 weeks | for verified buyers |
Specifications
| Consumer base | Up to 10,000 to Up to 5 million (see variants) |
|---|---|
| Deployment | SaaSmade to order: On-premise / Private cloud |
| Billing types | Postpaid, prepaid, net metering |
| Tariff engine | Slab, TOD, fixed + variable |
| Meter integration | MDM / AMI via IS 15959 |
| Payment channels | UPI, BBPS, cards, counters |
| Portal | Web and mobile |
| Modules | Billing, collection, complaints, disconnection |
| Database | PostgreSQL |
| Reports | Demand-collection-balance, AT&C |
| Notifications | SMS, WhatsApp, email |
| Regulatory | Aligned to SERC tariff orders |