Catalogue / Utility billing & customer systems
Complaint and outage management system, Flex 3 seriesSample
by Pallava Technologies (Sample) · verified by BARREL
Price for verified buyers
Ordered and invoiced through BARREL — one contract, one GST invoice.
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Complaint and outage management system from Pallava, Flex 3 series: 3 consumer base options between Up to 50,000 and Up to 1 million. Key features: flexible tariff engine for SERC tariff orders, collections and disconnection workflow and bill generation from AMI interval data. Suited to rooftop solar service providers, mini-grid and microgrid operators and distribution licensees. Designed and tested to IS 15959, IEC 61968-9 and ISO 27001. Lead time 10-16 weeks; delivers to All India and export (SAARC, Middle East, Africa). Sample listing: illustrative data for testing BARREL Shop, not a real offer.
- Brand
- Pallava
- Model
- PAL-584 series
- Listing type
- Product
- Unit
- licence
- Minimum order
- 5 licence
- Lead time
- 10-16 weeks
- Warranty
- 36 months support
- Standards
- IS 15959, IEC 61968-9, ISO 27001
- Delivers to
- All India and export (SAARC, Middle East, Africa)
- GST rate
- 18 %
- Country of origin
- India
- Packaging
- Wooden crate, seaworthy
- Delivery terms
- FOR nearest railhead
- Returns
- Replacement of items damaged in transit within 7 days
- Other terms
- Sample data for testing; not a real offer.
Variants
| Variant | Specifications | Min. order · lead time | Price, ex GST |
|---|---|---|---|
| Consumer baseUp to 50,000PAL-584-01 | Consumer base: Up to 50,000 | 5 licence · 10-16 weeks | for verified buyers |
| Consumer baseUp to 250,000PAL-584-02 | Consumer base: Up to 250,000 | 5 licence · 10-16 weeks | for verified buyers |
| Consumer baseUp to 1 millionPAL-584-03 | Consumer base: Up to 1 million | 5 licence · 10-16 weeks | for verified buyers |
Specifications
| Consumer base | Up to 50,000 to Up to 1 million (see variants) |
|---|---|
| Deployment | Private cloudmade to order: On-premise / SaaS |
| Billing types | Postpaid, prepaid, net metering |
| Tariff engine | Slab, TOD, fixed + variable |
| Meter integration | MDM / AMI via IS 15959 |
| Payment channels | UPI, BBPS, cards, counters |
| Portal | Web and mobile |
| Modules | Billing, collection, complaints, disconnection |
| Database | PostgreSQL |
| Reports | Demand-collection-balance, AT&C |
| Notifications | SMS, WhatsApp, email |
| Regulatory | Aligned to SERC tariff orders |